Terms of service
1. Introduction
1.1 These terms govern the sale of goods by Prague Warforge s.r.o., registered office Na Folimance 2155/15, Vinohrady, 120 00 Prague 2, Czech Republic, company ID (IČO) 29828759, registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 453044 (the “seller”). The seller trades under the brand Prague Steel Makerz.
1.2 These terms apply to purchases in the online store at praguesteelmakerz.com (the “store”).
1.3 Contact: email hello@praguesteelmakerz.com, or the contact form on the Contact page.
1.4 The buyer is either a consumer or a business. A consumer is a person buying outside their trade or business. The provisions on withdrawal and on consumer rights apply to consumers only. They do not apply to businesses unless agreed otherwise.
1.5 Matters not covered by these terms are governed by Czech Act No. 89/2012 Coll., the Civil Code, and for consumers also by Act No. 634/1992 Coll., on Consumer Protection.
1.6 The contract can be concluded in Czech or English. These terms are published in both languages. If the two versions differ, the Czech version prevails.
2. Offer, order and conclusion of the contract
2.1 The seller sells finished armor in monthly releases (“drops”). A new drop opens on the 1st day of each calendar month. Every piece is in limited stock, often just one. The offer is valid while stock lasts.
2.2 Product listings in the store are for information and are not an offer to conclude a contract. Photos may show a different color option than the one the buyer chooses.
2.3 Adding goods to the cart does not reserve them. Availability is checked only when the order is completed at checkout.
2.4 The buyer places the order at checkout. Before placing it, the buyer sees an order summary with the price of the goods and the shipping cost, and can review and change it. The expected dispatch date is shown on the product page and in the cart.
2.5 The contract is concluded when the order confirmation email is delivered to the address the buyer provided.
2.6 If a piece sells out before the seller confirms the order, or if there is an obvious pricing error, the seller will tell the buyer without undue delay and refund any payment within 14 days, using the same payment method.
2.7 The buyer agrees to the use of distance communication. The buyer bears its costs (internet, phone).
2.8 The seller makes the armor by hand. The steel is cut, hammered, bent, welded, riveted and ground. No two pieces are quite the same. The buyer expressly agrees that the goods have the following characteristics, which set them apart from mass-produced goods, and that these are not defects:
- hammer, grinding and polishing marks, small surface irregularities and waviness,
- visible weld and rivet marks, and small differences in their shape and placement,
- slight asymmetry between the left and right side or between paired parts,
- small deviations in dimensions and weight from the figures on the product page,
- differences in tone, sheen and finish between pieces and compared to the photos,
- small differences in the color and texture of leather, straps and textiles.
2.9 The seller points out the characteristics listed in 2.8 on every product page. They are normal characteristics of handmade armor that a buyer can reasonably expect.
2.10 Handmade characteristics must not prevent safe use of the armor for its intended purpose. The following therefore remain defects: a cracked or incomplete weld, a loose rivet, a sharp edge or burr that can cause injury in normal wear, and any deviation beyond the limits in 2.8.
3. Price and payment
3.1 The seller is not registered for VAT. Prices are final. The shipping cost is shown at checkout before the order is placed and depends on the destination country and the shipping method chosen.
3.2 The store’s base currency is the euro. Where the store offers the local currency in the buyer’s country, prices are shown and charged in it at the exchange rate valid at the time of the order.
3.3 The buyer pays when placing the order, using one of the methods offered at checkout, such as a card. The methods on offer may vary by destination country.
3.4 There are no pre-orders. Payment always covers a finished piece that is in stock at the time of the order and waiting for dispatch.
3.5 The seller emails the buyer a proof of purchase no later than at dispatch.
3.6 Discount codes cannot be combined unless the code says otherwise. They can only be applied when ordering, not afterwards.
4. Dispatch and delivery
4.1 The seller ships all orders from a month together, on the 28th day of the calendar month (“dispatch day”).
4.2 Dispatch rule:
| Order placed | Goods ship |
|---|---|
| 1st to 28th of the month | 28th of the same month |
| 29th to 31st of the month | 28th of the following month |
Prague time applies. If the 28th falls on a Saturday, Sunday or Czech public holiday, the goods ship on the next working day. Until dispatch day, the goods stay with the seller.
4.3 After dispatch, a carrier selected by the seller usually delivers within 3 to 14 working days. The seller delivers to the countries offered at checkout. The buyer receives an email with the tracking number.
4.4 The buyer acknowledges and expressly agrees that, because orders ship together, the time from the contract to delivery may exceed 30 days. The seller will deliver no later than 50 days after the contract is concluded. If the seller misses this deadline, the consumer may withdraw from the contract and the seller will refund everything paid without undue delay.
4.5 Premium shipping (insured, tracked courier) does not change the dispatch day. Every shipping method ships on the dispatch day.
4.6 Risk of damage passes to the buyer on receipt of the goods. It is a good idea to check the packaging on receipt. Transport damage should be reported to the carrier and the seller without undue delay, ideally with photos of the packaging and the goods.
4.7 If the buyer does not collect the parcel and it is returned to the seller, the seller may ask for the cost of redelivery, or withdraw from the contract and refund the purchase price minus shipping costs.
5. Withdrawal from the contract
5.1 A consumer may withdraw from the contract without giving a reason within 14 days of receiving the goods. If an order contains several pieces delivered separately, the period runs from receipt of the last piece.
5.2 To withdraw, send an email to hello@praguesteelmakerz.com or use the contact form. You can use the model form in the appendix, but you don’t have to. The deadline is met if the withdrawal is sent before it expires. The seller confirms receipt of the withdrawal by email.
5.3 A consumer may also withdraw before receiving the goods, including while the goods wait for dispatch day.
5.4 The consumer sends the goods back within 14 days of withdrawing, to the seller’s registered office: Prague Warforge s.r.o., Na Folimance 2155/15, 120 00 Prague 2, Czech Republic. The consumer bears the direct cost of returning the goods. The goods must be packed so they are not damaged in transit. The seller does not accept cash-on-delivery parcels.
5.5 The seller refunds all payments received within 14 days of the withdrawal, including delivery costs up to the cheapest shipping option offered. The refund is made using the original payment method unless agreed otherwise. The seller may hold the refund until it receives the goods or until the consumer shows proof of sending them.
5.6 The consumer may inspect and try the goods as they would in a shop. The consumer is liable for any loss of value caused by other handling, such as use in training or combat, and the seller may deduct that amount from the refund.
5.7 The right of withdrawal does not apply to goods made to the consumer’s specifications or personalized for them. If the seller offers such goods, the product page says so. Regular drop pieces are not such goods.
6. Defects and complaints
6.1 The seller is liable to the consumer for the goods being free of defects on receipt. The consumer may claim a defect within 24 months of receipt. A defect that appears within one year of receipt is presumed to have existed on receipt.
6.2 To make a claim, email hello@praguesteelmakerz.com or use the contact form, with the order number, a description of the defect and photos. The seller confirms receipt of the claim and agrees with the buyer whether and where to send the goods.
6.3 The consumer may ask for repair or replacement. Replacement cannot be required if it is impossible or disproportionately costly. With limited drops this applies in particular when the same piece is no longer in stock.
6.4 If neither repair nor replacement is possible, or the seller does not carry it out within a reasonable time, the consumer may ask for a reasonable price reduction or withdraw from the contract. Withdrawal is not possible for a minor defect.
6.5 The seller settles a claim within 30 days unless a longer period is agreed with the consumer, and issues a written confirmation. The seller reimburses reasonable costs of sending goods under a justified claim.
6.6 The armor is made for buhurt and historical full-contact combat. Signs of normal use for that purpose are therefore not defects, in particular:
- dents, scratches and surface wear from hits,
- surface rust where the armor was not dried or treated properly,
- stretching and wear of straps, buckles and textile parts in line with how long they have been used,
- damage caused by modifications, improper repairs or use contrary to the intended purpose.
Handmade characteristics under 2.8 are not defects either, as long as they stay within the limits described there.
Examples of a defect: a cracked weld, a loose rivet, or faulty material that did not result from normal use.
6.7 The seller gives no quality guarantee beyond what the law requires, unless the product page says otherwise.
7. Use of the armor and safety
7.1 The armor reduces the risk of injury in buhurt and historical full-contact combat, but does not eliminate it. Full-contact combat is a sport with a high risk of injury.
7.2 The buyer is responsible for:
- choosing a size that fits; the seller is happy to help,
- checking the armor before every use and not using it when damaged,
- making sure the armor meets the rules of the tournament or federation they fight in,
- drying the armor after use and treating it against rust.
7.3 The armor is not certified as personal protective equipment unless the product page says otherwise.
7.4 The seller is not liable for harm caused by using the armor contrary to its intended purpose, by an unsuitable size, by modifications to the armor, or by using damaged armor. This does not affect any liability that cannot be excluded or limited by law.
8. Personal data and marketing
8.1 The processing of personal data is described in the Privacy Policy published in the store.
8.2 The seller sends emails about new drops only to people who sign up for them, or to customers who have bought from the seller where the law allows it. You can unsubscribe at any time via the link in every email.
8.3 The store uses cookies. Cookie settings can be changed at any time via the link in the site footer.
9. Disputes and supervision
9.1 The seller handles complaints by email at hello@praguesteelmakerz.com.
9.2 A consumer may also resolve a dispute out of court. The competent body for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, coi.gov.cz. A proposal must be filed within one year of first raising the claim with the seller.
9.3 Consumers from other EU countries can get help from the European Consumer Centre Czech Republic.
9.4 Compliance is supervised by the Czech Trade Inspection Authority, by the Prague 2 Municipal District Office as the trade licensing office, and, for personal data, by the Office for Personal Data Protection.
10. Final provisions
10.1 The contract is governed by Czech law. A consumer habitually resident in another EU country keeps the protection given by the mandatory rules of the law of that country.
10.2 The seller archives the concluded contract electronically. It is not accessible to third parties. The buyer receives the order confirmation and these terms by email or via a link in it.
10.3 The seller may change these terms. A contract is governed by the terms in force when the order was placed.
10.4 If any provision is invalid, the remaining provisions stay in force.
10.5 These terms are effective from 27 September 2026.
Appendix: Model withdrawal form
Only fill in and send this form if you want to withdraw from the contract. A regular email with the same details works too.
To: Prague Warforge s.r.o., Na Folimance 2155/15, 120 00 Prague 2, Czech Republic, company ID 29828759, hello@praguesteelmakerz.com
I hereby give notice that I withdraw from the contract for the purchase of the following goods:
- Goods (name, size, color):
- Order number:
- Ordered on / received on:
- Full name:
- Address:
- Email:
- Signature (paper form only):
- Date: